Frequently Asked Questions

We work hard and with great pleasure to guarantee that your beautiful and durable jewelry is of high quality and delivered quickly to your home. If you have any questions about the products, delivery, or other questions, you can ask us in our F.A.Q. look list. If your question is not listed, you can always contact our customer service. We are happy to answer all questions before, during and after ordering.

What is so special about Woodystore?

Woodystore was founded in 2021 with one simple goal: Helping the world with sustainable jewelry. Wooden jewelry and watches are incredibly sturdy, beautiful and above all durable. We sell beautiful unique products and fully support the quality of this. We also work together with 'One Tree Planted'.

Product

How do I know which size to order?

Our products always state the size. The size of various bracelets and all watches can be adjusted with the enclosed tool.

View here our manuals.

What's in the box?

What is included in the box depends on the product you have purchased.

-The watches are delivered in a wooden box, containing a tool to adjust the watch to your wrist size. There is also a certificate and care advice.

-The bracelets/anklets are delivered in a wooden or cardboard box, or in a linen bag. The wooden bracelets come with a tool to adjust the bracelet to your wrist size. There is also a certificate and care advice.

Why does my product look different from the photos?

The materials we use come from nature. Every tree is different and therefore every product is unique. Each model therefore has its own characteristics, through color and texture. That is why we can guarantee you an original and individually unique product.

Are the watches and bracelets made of real wood?

Yes, the watches and bracelets are made of real wood or bamboo. Which wood or bamboo the product is made of is indicated in the specifications of the product.

Are the watches and jewelry waterproof?

In general, our watches and jewelery are not waterproof. Wood is a natural material and its color can change due to contact with water. In any case, we recommend that you remove the product before washing your
hands, showering, exercising and swimming, so that you can enjoy the unique product for as long as possible.
See the specifications of each watch is indicated how waterproof the watches are.

Delivery and Return

What is your shipping policy?

View here our shipping policy

What international taxes, customs duties, etc. do I have to pay?

We pay the tax both inside and outside the Netherlands. As a result, you will never be bothered by extra costs afterwards.

With which courier will my product be shipped?

Your product will be shipped with PostNL or DPD.

Where can I find my track & trace code?

The Track & Trace code will be sent by email as soon as the package has been sent.

Is my package insured?

Your package is always insured.
If the product arrives damaged, please contact us at klantenservice@woodystore.nl

When will my product be delivered?

All orders are shipped from the Netherlands. Ordered before 20:00 is shipped the same day. As a result, your order in the Netherlands will be received the next working day. In Germany and Belgium the delivery time is 2-3 working days. In the rest of Europe the delivery time is an average of 4 working days.

How can I change an order that has already been placed?

You can always call, email or WhatsApp us. We will help you solve this problem. Customer Service

What should I do if my package has not been delivered?

You can always call, email or WhatsApp us. We will help you solve this problem. Customer Service

What should I do if there is something wrong with the order I placed?

You can always call, email or WhatsApp us. We will help you solve this problem. Customer Service

What is the return policy?

View here our return policy

Payments

Are my payments secured?

Yes, with all payment options an SSL connection is used to protect your bank and personal data.

What payment options are there?

You can easily make a purchase via iDEAL, PayPal, Google pay or Apple pay. You can also choose to pay afterwards with Klarna afterpay. You can also make a purchase via Giropay, KBC/CBC, Belfius Direct Net, SOFORT Banking, Bancontact, Visa, MasterCard, Maestro or American Express.