We care about our products and logically do our best to deliver them to you in top condition.
However, it can happen that an order is broken during transport or that something else happens, so that you can claim under warranty .
From a legal point of view, you are obliged to report this to us within two months after discovery of the defect.
If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
We recommend that you first make complaints known to us by emailing   klantenservice@woodystore.nl.
If this does not lead to a solution, it is possible to submit your dispute report for mediation via Stichting Webwinkelkeur.
From 15 February 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission.
This ODR platform can be found at  http://ec.europa.eu/odr .
If your complaint is not yet being handled elsewhere, you are free to submit your complaint deposit via the European Union platform.